Dead Ringers is the first and only data-driven call analytics option for deathcare businesses. Period.

ONLY 1% OF DEATHCARE PROFESSIONALS LEAVE A GREAT IMPRESSION ON THEIR CALLERS.

Spell that out. ONE PERCENT. If you're not in the 1%, you've got some work to do. We can help.

What makes us so unique? Maybe it's our one-of-a-kind Analysis Report that compares your scores in ten different categories to national averages. Maybe it's our 95%+ confidence level (based on the total number of funeral homes in the US as reported by NFDA and our sample size used in these calculations). Maybe it's because we have big names behind us, like American Thanatologist Cole Imperi, CT and deathcare attorney Poul Lemasters, Esq. Or maybe it's just our stunning good looks.

Each of our products come with mystery calls made by trained Dead Ringers agents. We analyze each call across 10 categories and compare your scores to national averages. We then provide your recording of the conversation and a detailed Analysis Report that is 100% bias-free, objective facts you never knew about your business.

WE SPECIALIZE IN ANALYZING FIRST CALLS FOR THE DEATHCARE PROFESSION:
FUNERAL HOMES, CEMETERIES, CREMATORIES, SUPPLIERS AND PET-RELATED BUSINESSES.

Call Analysis
from 79.00

Only 5% of deathcare professionals offer to mail or email followup information to a caller. How do you compare? This package includes:

  • A mystery call to your business

  • Recording of the conversation

  • 16-page Analysis Report of your call

  • Good Call Checklist that gives you tips to improve future calls

  • Option to schedule calls for specific dates

  • Option to choose from our call scripts for more specific data

Call Quantity:
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Monthly Maintenance
from 449.00

Less than 1 in 5 deathcare professionals ask for the name of the caller. Are you on the right side of that statistic? Our most popular call package includes:

  • Mystery calls to your business every month

  • Recordings of every conversation

  • 16-page Analysis Report of each call

  • Summary Report for each location called

  • Good Call Checklist that gives you tips to improve future calls

  • Option to schedule calls for specific dates

  • Option to choose from our call scripts for more specific data

Call Quantity per Month:
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On-Site Training
2,999.00

“If there is a phone on anyone’s desk, they should be trained to use it.” —Nancy Friedman, the Phone Doctor. Our On-Site Training package includes:

  • 6-hour on-site training program presented by our Training Facilitator, Nicole Wiedeman

  • A detailed website analysis with an eye for marketing and regulatory issues

  • A detailed analysis of one primary competitor, which you can specify

  • 5 mystery calls to your business

  • Recording of each conversation

  • 16-page Analysis Report of each call

  • Option to schedule calls for specific dates

  • Option to choose from our call scripts for more specific data

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*Prices do not include travel expenses.

 
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The Who behind Dead Ringers

We were founded in 2015 by deathcare gurus Poul Lemasters, Esq. and Cole Imperi, CT. Our mission is to improve deathcare in the United States (and internationally), one phone call at a time.

poul-lemasters

POUL LEMASTERs

Poul is a practicing attorney, a funeral director and an embalmer. He's a well-known speaker in the deathcare profession, teaching faculty for ICCFA and truly knows the business from the ground up.

He is the owner of Lemasters, a deathcare-specialized consulting practice. 

cole-imperi

COLE IMPERI, CT

Cole is a creative director, dual-certified Thanatologist and certified crematory operator. She is teaching faculty for ICCFA's cremation arranger program and a regular speaker on death, dying, grief, loss and bereavement. 

Cole is creative director at Doth, a deathcare-specialized design and strategy agency.

Nicole-Wiedeman

NICOLE WIEDEMAN, CSE

Nicole has served the profession for 26 years. Her expertise lies in preneed insurance sales and stellar customer service. She has conducted sales training to hundreds of licensed insurance agents and funeral directors over the years. Years of strategic business consulting and skilled facilitation to the profession gives her a unique perspective of the issues death care faces and what makes it great. These skills will be well utilized as she conducts the on-site training sessions for Dead Ringers.

 

 

Location

We're located in Cincinnati, Ohio.

 

PHONE NUMBER

Give us a call with any questions: 844–767–1313

 

MAILING ADDRESS

PO Box 42831
Cincinnati, OH 45242

 

Hours

M-F 8am–8pm
 

Contact Us

So you have questions, eh? Send inquiries directly to our Operations Manager Mandie Hungarland by emailing Mandie@MysteryFuneralShopper.com, or leave us a message at 844–767–1313.

FAQ

What number do you call from?
We own several USA and Canada phone numbers. Our call system allows us to make outgoing calls using any of these numbers, but does not allow incoming calls. This prevents your staff from calling us back and ensures we don't leave a trace!

Who calls?
Our Dead Ringers are fully trained and have a background in deathcare. 

What time do you call?
We call during regular business hours—unless you specify otherwise.

Why Dead Ringers?
Dead Ringers is the only call analysis option provided by deathcare professionals for deathcare professionals. We provide comprehensive, objective data that is bias-free and deathcare specific.